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Aetna Medicare Advantage PPO FAQ

Judge puts Aetna plan on hold pending court review

There has been an update on the implementation of the Aetna Medicare Advantage PPO plan. The plan was slated to go into effect on Sept. 1, but that date is now on hold pending a court review. That means for now, nothing changes. Retiree health care plans and benefits remain the same. We will keep members updated as things progress. See the MLC statement on the court's decision »

We've compiled a comprehensive FAQ, organized by category, to answer members' questions about the Aetna Medicare Advantage PPO plan for Medicare-eligible New York City retirees. We will update these questions and answers regularly as more information becomes available.

Visit Aetna's website to learn more about the Aetna Medicare Advantage PPO and view plan documents or see the UFT's Aetna Info Hub for the latest updates on the plan. 

If you have questions about the Aetna Medicare Advantage PPO plan that are not addressed in the FAQ, contact Aetna Member Services at (855) 648-0389, 8 a.m. - 9 p.m. ET, Monday - Friday. You can also contact the UFT at (646) 878-9717 or email us at  

Key plan details

Overview of the Aetna Medicare Advantage PPO plan

Enrollment options

Your two plan choices and how to opt out of city health coverage

Copays and deductibles

Out-of-pocket costs in the plan

Prescription drugs

The Aetna Medicare Rx plan and the transition timeline

Prior authorization

The limited services that require prior authorizations

Hospital coverage

Information about using the ER and hospitalization

New benefits & mental health

New services and mental health coverage in the plan

Holding Aetna accountable

Measures to ensure Aetna meets its commitments