Aetna Medicare Advantage PPO FAQ
We've compiled a comprehensive FAQ, organized by category, to answer members' questions about the Aetna Medicare Advantage PPO plan for Medicare-eligible New York City retirees. We will update these questions and answers regularly as more information becomes available.
Visit Aetna's website to learn more about the Aetna Medicare Advantage PPO and view plan documents or see the UFT's Aetna Info Hub for the latest updates on the plan.
If you have questions about the Aetna Medicare Advantage PPO plan that are not addressed in the FAQ, contact Aetna Member Services at (855) 648-0389, 8 a.m. - 9 p.m. ET, Monday - Friday. You can also contact the UFT at (646) 878-9717 or email us at HealthBenefitHelp@uftwf.org.
Key plan details
Overview of the Aetna Medicare Advantage PPO plan
Your two plan choices and how to opt out of city health coverage
Copays and deductibles
Out-of-pocket costs in the plan
The Aetna Medicare Rx plan and the transition timeline
The limited services that require prior authorizations
Information about using the ER and hospitalization
New benefits & mental health
New services and mental health coverage in the plan
Holding Aetna accountable
Measures to ensure Aetna meets its commitments