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Hello Hero

Support when you need it

That’s been the guiding principle of the UFT Member Assistance Program since its founding in 2009.

Meeting the need

During the pandemic, as levels of stress, anxiety, grief and loneliness increased, MAP expanded its short-term mental and emotional support services for members.

UFT members’ need for referrals to long-term mental health support has exploded, too, but finding appropriate counseling services in a timely manner has been difficult. 

That’s why MAP formed a partnership with HelloHero as an option to give union members and their families immediate access to quality mental health care.

Hello Hero Logo

What is HelloHero?

HelloHero is a multidisciplinary healthcare company offering virtual services to support communities challenged by life’s adversities so that they may experience an improved quality of life. HelloHero empowers individuals and families to address behavioral and emotional challenges by providing virtual counseling and wellness services for anxiety, depression and PTSD and providing prescriptions when necessary.

HelloHero has designed a virtual, HIPAA-compliant platform with qualified and licensed mental health professionals and psychiatric nurse practitioners to serve UFT members and their families only.

The UFT made sure HelloHero is an in-network provider for UFT members’ health insurance and that billing will be automatically taken care of. It’s one less stressor for our already busy members. 

How to access care

To be connected with HelloHero for mental health counseling and psychiatric services for yourself or an immediate family member, contact the UFT Member Assistance Program by email at HHreferral@uft.org.

After MAP makes a referral to HelloHero, UFT members can expect to be contacted by a HelloHero representative within 48 hours.

The UFT Member Assistance Program will continue to provide members with short-term mental health support, wellness workshops, support groups, professional development and referrals for mental health and substance use concerns.