Search
Will the information I tell the UFT Mental Health Helpline go back to my school or my principal/supervisor?
Both MAP and the UFT Mental Health Helpline are confidential services. Exceptions to confidentiality only occur if you are at imminent risk to yourself or others.
How many times a year can I contact the UFT Mental Health Helpline?
There is no limit to the number of times you can use the UFT Mental Health Helpline. Please note that the helpline is not a substitute for long-term counseling and you are not guaranteed to receive the same counselor every time you call.
Can I call the UFT Mental Health Helpline instead of the UFT Call Center?
If your call is mental health related, yes! If your call is related to other union-related inquiries, no. Please call the UFT Call Center at 212-331-6311 for any non-mental health related inquiries – including information about leaves, pension...
How can my union help me or my loved one address an addiction issue?
The Member Assistance Program is committed to your well-being. Apart from offering short-term counseling services, MAP offers confidential support around addiction with a trained professional who can assess mental health and substance use issues and...
I’m a UFT member and have made the decision to go into treatment. What happens next?
The Member Assistance Program can help you understand the next steps. Everyone’s journey towards recovery looks different and it can feel overwhelming to navigate it. You don’t have to do it alone. Reach out to MAP at 212-701-9620, or email...
Where can I find a support group for dealing with addiction for myself or my loved one?
If you need a more immediate resource with specific times and days for a group, you may look at the New York Inter-Group schedule. SMART Recovery is also a great source of support for those who do not align with a traditional 12-step model. The...
Is there a fee to use the UFT Mental Health Helpline?
Contacting the UFT Mental Health Helpline is free of charge as a benefit of being a UFT member. The cost of services by external providers that the helpline may refer you to is based on various factors. Please check with your health insurance...
Who does the UFT Mental Health Helpline serve?
All UFT members and their families. You will be asked to verify your membership with your UFT ID number.
What services does the UFT Member Assistance Program (MAP) provide? When should I call MAP?
For non-urgent situations when you can wait up to 48 hours for a call back from the MAP Program. Call the UFT Mental Health Helpline if you are in crisis, experiencing distress, need resources or a referral. Our counselors are available for UFT...
I’m a UFT member and have made the decision to go into treatment. What does treatment look like?
Treatment varies depending on the addictive behavior being displayed. Recommendations for treatment are based on a thorough evaluation of the relationship you have with the substance(s)/behaviors you are engaging in. More intense treatment could...