Website Technology Issues

To access valuable information, UFT emails and online forms on the UFT website, you must have a UFT.org account. During the pandemic, it's more important than ever that you are receiving UFT news and information via email. Start by visiting uft.org/register.

Not receiving UFT emails?

1. Register for a UFT.org account (if you don't have one)
2. Log in to the UFT website
3. Go to My Account
4. Subscribe (or resubscribe) to UFT emails

Want to change where you receive UFT emails?

1. Log in to the UFT website
2. Go to My Account
3. Update your email address

When you submit a Welfare Fund Enrollment or Change of Status Request online, we may require additional documentation, such as a copy of a birth certificate, copy of marriage certificate, etc., to complete the request. You can now upload and submit supporting documents when you complete these forms online. 

This is the fastest, easiest and most secure method to submit documents. The Welfare Fund’s online application’s Confirmation/Summary page will provide a link to upload your documents.

It’s best if you already have your documents (scanned files, images, photos) saved on your computer or phone and ready for upload when you are completing the application.  After scanning or photographing your documents, to upload:

• Return to UFT.org
• Log in with your UFT user name & password
• Click on My Account
• Click on the appropriate application button, either Enroll in the Welfare Fund or Change of Status Form. 

When we receive your uploaded documents, we will send you an email to notify you that your upload was successful. 

Watch a video demonstrating the upload process.

Follow these steps to upload documents to the Welfare Fund: 

1. Login at UFT.org
2. Click on My Account
3. Locate and click on the appropriate application button, either Enroll in the Welfare Fund or Change of Status Form
4. On the Confirmation or Pending page, locate and click on the link to upload documents
5. On the Upload Required Document page, select the correct person who you are submitting documents for, as well as the corresponding required document from the dropdown menus. 
6. Click on Choose Files, then select the file (from your saved files on your computer or phone).
7. When the file displays, click on Upload Document.

When we receive your uploaded documents, we will send you an email to notify you that your upload was successful.

Watch a video demonstrating the upload process >>

Scanning documents provides the highest quality images. There are several ways to scan a document for upload: 

1. Use a scanner, if you have access to one
2. Use an application like the Adobe Scan app on your phone or mobile device, or
3. Use the camera on your phone or mobile device.

Once you scan or take a picture of the document, save it on your computer or phone. If you’re taking a picture, be sure to set the document on a flat, clear surface that’s darker than the document. 

Some technical guidelines & tips for documents: 

• File size: 8 megabytes (MB) or smaller
• File types: GIF, JPG, PDF, PNG, or TIFF
• Documents should be clear, legible, and include the entire page (verify pages are not cut off).
• If they are multi-page documents, make sure all pages are included.

View a helpful video explaining the upload process here. 

The validation email might have been flagged as spam by your email system. Check your spam folder. If you have not received it, you can request another validation email after 30 minutes. 

 If you have a Gmail account, here's what you can do to prevent future UFT emails from being marked as spam:

1. Go to your Gmail mailbox
2. Go to the left column where it says Inbox, Starred, Drafts, etc. and find "More" (in dropdown menu) 
3. Under More, they will then find the Spam folder
4. Right click on any unitedfederationofteachers.org and mark as "Not Spam"
5. Go back to uft.org and ask for another password reset link (as they expire after 30 minutes)

All NYC Department of Education employees have access to their DOE email via the web. Please visit the DOE Home Page to log into your DOE email:

• http://schools.nyc.gov/DOELogin/default.htm

If you need assistance with your DOE email or password, please contact HR Connect at 718-935-4000.

Forgot your UFT.org password?

1. Click the login link at the top of the page and click on Forgot Password. An email will be sent to you with a link.
2. Login into your personal email account (i.e., Gmail, Yahoo, etc.)
3. Click the link to reset your password
4. If you don’t receive an email right away, you may want to check your Spam folder to reset your password. The link may need to be resent as it only lasts for 30 minutes.

You may also want to:

• Sign up again to make sure you registered with the correct email address.

Make sure you can receive UFT.org email messages. Receiving and opening an email message from UFT.org is an important part of the sign-up and password-reset processes.

If you're not receiving emails from us, it's possible that your email host is blocking UFT.org email messages or marking them as spam. Check your junk and spam mailboxes or make sure you whitelist UFT.org in your email settings. Once you have unblocked UFT.org mail, try finalizing the sign-up process or resetting your password again.

Here are help pages from some popular email hosts explaining how to unblock or un-spam legitimate email messages:

• AOL
• Gmail
• Optimum
• Yahoo!
• NetZero

If you have a Gmail account

1. Go to Gmail
2. Go to the left column where it says Inbox, Starred, Drafts, etc. scroll down and find "More" (in the dropdown menu)
3. Under More, you'll find the Spam folder
4. Right click on any "@unitedfederationofteachers.org" or "@uft.org" email address and mark as "NOT SPAM"
5. Go back to UFT.org and ask for another password reset link (as they expire after 30 minutes)

1. Make sure you have already enrolled with the UFT. You can enroll in the union as an active member on the UFT website.
2. If you are newly hired, have you have received a paycheck from your employer? If not, we may not yet be unable to identify you by the information you have entered. Please try verifying your identity once you have received a paycheck from your employer. You can still join the Union or the Welfare Fund, you may have to wait until we can verify your employment and identity.
3. Please use the first and last name that is shown on your paycheck. Some members enroll with a different name than what shows on their paychecks. We store the "pay name" in our membership system, as well as the name with which you enrolled.
4. If you have recently moved and have not yet updated your addressed with the membership department or Welfare Fund, please use the previous zip code where you resided.
5. If you have not given the membership department or Welfare Fund any address, you will not be able to verify your identity until an address is on file.
6. If you are still having trouble verifying your identity, please contact the membership department at 212-598-6855 or Welfare Fund at 212-539-0500.

Simply fill out the online form at www.uft.org/text.