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Obtaining benefits

  1. You must obtain an Optical Benefit Certificate by requesting it online or by calling the Forms Hotline at 212-539-0539. This request must indicate whom the service(s) are for, so that the Fund may verify eligibility prior to issuing the certificate(s).
  2. You may obtain the service(s) from a participating panelist, or a non-participating provider whereby you must submit for direct reimbursement.
  3. Certificates will not be honored for payment if the patient information is altered in any way.

Please Note: Certificates are not transferable. Photocopied certificates will not be accepted. Certificates cannot be faxed.

Note: The following will not be honored for reimbursement:

  1. Expired certificates beyond the eligibility period as stated on the certificate.
  2. Non-original certificates. All valid certificates must be original forms.
  3. Certificates used by another person in the members' family. The certificate is only valid for the person whose name appears on the form.