The Special Education Complaint process is used to track trends and facilitate problem-solving around special education issues. The complaints can be filed by telephone (212-598-9546), by fax (212-514-8083) or electronically via the online Special Education Complaint Form.
Filing a special education complaint
Once we receive the complaint, one of our UFT Liaisons to the DOE's Division of Students with Disabilities and English Language Learners will review it. Bronx, Queens and District 75 (for all five boroughs) complaints go to Kerry Yefet, and Brooklyn, Manhattan and Staten Island issues go to Emma Mendez.
Generally, within 48 hours, you will receive a call or an e-mail to acknowledge receipt, verify information and obtain additional details. We will then work with you to determine the appropriate mechanism for resolving the issue.
Once we obtain all the relevant information, we will forward the complaint via e-mail to the appropriate DOE network that is responsible for supporting your school. The issue is described to the network leader (we will not share your name or any information on the complaint form with administrative, supervisory or managerial personnel in the DOE without your approval). We will then give the Network approximately two to three weeks to resolve the issue. Resolution may include both immediate implementation of services and supports as indicated on the students’ IEPs, as well as restitution of services, where appropriate.
If the situation is not resolved with the two to three weeks, and the underlying problem concerns a violation of federal or state laws or regulations, the complaint is forwarded to Carmen Alvarez, the vice president of special education, for review. A determination is made as to whether the complaint should be sent to the State Education Department for resolution. The confidentiality of personally identifiable student information is protected throughout the process.